FAQ

Q: Do you offer practitioner discounts?

A: If you are a qualified health care professional or practitioner with a state license or a retail store in a relevant field, i.e. a health food store and have a valid state resale number then we can offer you our products at wholesale prices.

Q: How can I become a wholesale customer with Southern Herb?

A: If you are a qualified health care professional or practitioner with a valid license from your state or some other documentation acceptable to us or if you are a retail store in a relevant field (health food store, pharmacy, grocery store, book store, new age store, spa, etc.) selling to the public and have a valid state resale number you qualify to order products at wholesale prices. You are welcome to enter the relevant details from either your license or resale certificate on our website, or fax or email us a copy of that document.

Q: What is the minimum order amount for wholesale orders?

A: The minimum order amount for wholesale orders is $50 at wholesale prices after considering all sale prices.

Q: Do you offer free shipping?

A: Yes. Wholesale orders in the continental United States that are $250 and over qualify for free shipping. (When your account is current and payment is received within stated terms.) A shipping surcharge will be applied to certain heavier products such as gallons of Miracle II ($5 each).

Q: Do you drop ship any orders?

A: Yes. Occasionally we are asked to ship product directly to the clients of our customers. We will gladly drop ship an order directly to your client for a $5 drop-ship fee in addition to all other freight charges. We waive the $50 minimum order amount for these orders as well. When we ship on a drop ship basis, the invoice is not included in the package and is instead emailed to you.  

Q: A product I ordered was out of stock. What now?

A: Great effort is made to maintain a high in-stock level at all times for the thousands of products we stock. Occasionally, however, we or our suppliers may be temporarily out of stock of an item. We will use our discretion and knowledge of our customers and suppliers to either back order these items or ask you to reorder them at a later time.

Q: An item I ordered is indicated on the invoice as “Temporarily Unavailable”. What does this mean?

A: An item that is Temporarily Unavailable means that it is out of stock from the manufacturer and will remain out of stock for some time. It has not been discontinued and we expect to have it back in stock at a later date. These items will not be backordered.

Q: An item I ordered is indicated on the invoice as “While Supplies Last”. What does this mean?

A: An item that is listed as While Supplies Last is an item that will be discontinued shortly, either by us or the manufacturer. Once we sell our remaining inventory of this product, its status will be changed to No Longer Available and we will not be getting anymore in.

Q: An item I ordered is indicated on the invoice as “No Longer Available”. What does this mean?

A: This is an item that has been discontinued either by us or the manufacturer will be marked as No Longer Available. We will not be carrying this product anymore and apologize for any inconvenience this may cause you. You are welcome to ask us for a referral for a replacement product, if available.

Q: An item I ordered is indicated on the invoice as “Back Ordered”. What does this mean?

A: This is an item that was not in stock at the time you placed your order. Based on our experience and judgment, we may indicate an item as Back Ordered on your invoice, which means we will ship it to you and bill you for it as soon as the item is received by us. You will not have to do anything else. And, you will not be charged any more shipping for items that were indicated as Back Ordered and shipped to you at a date later than the rest of your order.

Q: When will my Back Ordered item(s) be shipped?

A: Products listed as Back Ordered are shipped on a first come basis as soon as they are received by us from our supplier.

Q:  When will you ship my order?

A: Generally, we ship orders the same day they are received up to approximately 2:30 pm Eastern Time. After that time, they may be shipped the next business day.

Q:  How do you ship your order to me?

A: We ship either by UPS or USPS Priority Mail, generally at our discretion based on cost. However, depending on the nature of what is ordered, or its value, we may be limited to only ship via UPS.

Q:  How much will shipping cost?

A: The website uses a shipping calculator, but it is only an estimate of shipping charges. Actual shipping charges are based on many factors, such as the items ordered, how they are required to be packaged, the delivery address, whether delivery to that address incurs a surcharge by UPS, the method of shipping selected, etc.

Q: How long will it take to receive my order?

A: Orders that qualify to ship USPS Priority Mail generally take 2-3 days anywhere in the country. Based on our location in North Carolina, UPS delivery times are as follows:

Q: I need my order by tomorrow! Can you help?

A: We offer expedited shipping which includes UPS Next Day Air, UPS 2^nd Day, and UPS 3 Day Select. Pricing will vary on weight, location, and which expedited service you request. All costs for these expedited shipping methods are billable to the customer and free freight is not available.

Q: Do you ship internationally?

A: At this moment we only ship in the Unites States and U.S Territories.

Q: I received the wrong product and/or one of the items in my order was damaged. What should I do?

A: Great effort is taken to make sure your order is packed as safely and carefully as possible. If you encounter a discrepancy or a damaged product we will issue a full credit on your Southern Herb account when you notify us within one week of receipt. We reserve the right to request you return the product to us so that we may investigate the claim and follow up with our suppliers or shipping carriers if appropriate.

Q: Oops. I ordered the wrong product. Do you accept returns?

A: If your ordered the wrong product, please call us within 72 hours of receipt so we can help you make it right. We’ll arrange a return authorization, if appropriate. Returned products may be subject to a 15% restocking fee.

Q: Can I special order a product you don’t carry?

A: There are a few suppliers we represent with whom we can special order for a customer a product that we do not usually carry. Two such suppliers are Living Tree Orchid Essences and Young Living Essential Oils. Special Ordered products will be shipped separately and billed, with appropriate shipping charges, at the time we ship the product to you.

Q: Which credit cards do you accept?

A: For your convenience, we accept all Visa, MasterCard, American Express, and Discover Cards. We also accept Pay Pal payments for orders placed on the website. Debit cards process similar to credit cards.  

Q: When will my credit card be charged?

A: Credit cards are charged at the time of shipping. 

Q: I do not wish to use a credit card. What other payment methods do you accept?

A: For orders placed on the web, we accept Pay Pal payment. Orders may be shipped COD through UPS with a surcharge of $15.50, which is assessed by UPS. Companies or practitioners may apply for open credit terms by completing a Business Credit Application with a personal guarantee. Upon approval, net 30 day terms will be granted to established accounts. (No orders will be shipped to overdue accounts. Returned checks are subject to a $27.50 service fee. Overdue accounts will be assessed a service charge of 1.5% per month, or the legal maximum.) 

Q: Do you ever offer sales prices for your products?

A: We are pleased to pass on our manufacturers’ special offers to our customers. These are monthly specials that can be found highlighted on our website and in our newsletter.

Q: Do I have to pay sales taxes on my order?

A: We are only required to collect sales taxes on retail orders shipped in the State of North Carolina, which is where our warehouse is located, and the State of Wisconsin. Please be advised that you may be liable for use taxes on the value of merchandise purchased from out of state suppliers like us.

Q: I forgot my password. Help.

A: We find that often customers forget which email address they used to register their account. If you have forgotten your password, click on the My Account tab and under the log in box, you will see a link that says “Forgot your Password?”. Clicking that link will automatically reset a password for you and you will receive an email to the email address of your account with a new password.

Q: Is you website secure?

A: This website is protected with SSL (secure socket layer) encryption, the highest standard in internet security.